Help & Support
Overview
Help & Support is the in-app help center, reached from the Help & Support item in the left sidebar. It gathers everything a member needs to help themselves or reach the team in one place:
- FAQs — an expandable list answering the most common questions (free plan, mobile apps, offline, photo proof, recurring lists, assigning work, pricing, customers, project costing, CSV import).
- Guides — links to the full set of short how-to walkthroughs (create your first list, invite your team, teams, templates, recurring work, photo proof, projects, organize by customer). Each opens in an in-app browser; some include a short video.
- Contact support — a button that opens the feedback form to send a support request, report a bug, or share a feature idea.
Permissions
| Role | Access |
|---|---|
| Root | Full access |
| Admin | Full access |
| User | Full access |
Help & Support is available to every signed-in member on every plan. There is no feature flag.
How it works
- Tapping a FAQ expands its answer inline.
- Tapping a guide opens the walkthrough article (and video, where available) without leaving the app.
- Contact support opens the same feedback form used elsewhere in the app. Choose a type (bug, feature request, or general), add a subject and message, and send — the team receives it directly.
Support notes
- The sidebar item that was previously “Send Feedback” is now “Help & Support” and opens this page. The feedback form itself is still available — it’s reached from the Contact support button on the page.
- The guides shown here are the same articles published at
ziptask.app/guides; the page always lists the full set.