Sign In & Account Creation — Ziptask Support

Overview

Ziptask accounts are created through a guided onboarding flow on the web (or the Android app). Once an account exists, members sign in with email and password, Google Sign In, or Apple Sign In.

Google and Apple Sign In are for signing in only — they never create an account. A first-time user who taps “Continue with Google/Apple” without an existing account is told no account was found. New accounts are created only through the onboarding flow below. (This is consistent across web, iOS, and Android.)

The iOS app never creates an account in-app, per Apple’s App Store rules. You can request access from the iOS app (a short inquiry form that asks for name, company, and email — no account or payment is created in the app); you then finish onboarding on the web via the emailed link, and sign in to the iOS app to work. Android and web complete the full onboarding directly.

Creating an account (onboarding)

New accounts are created on the web (or Android) in a short, link-based flow:

Enter your name, company name, industry, and email on the signup page. No account or password is created yet.
Check your email for a setup link and click it. (Clicking the link is what verifies your email — there is no separate “verify your email” step.)
Set up your workspace — set a password to activate your dashboard.
Invite your team — add teammates by hand (first name, last name, email, role) or upload a CSV, or skip and add them later. Then finish — your account is created, you’re signed in, and any teammates you added receive invite emails.

The setup link expires after 72 hours; if it lapses, start again to get a new one.

Who can create an account: a person can own one account (be its ROOT). Brand-new people and existing members who don’t yet own an account can both onboard:

Brand-new email → set a new password in step 3.
Already a member of another company (USER/ADMIN somewhere, but not an owner) → you can create your own company account. In step 3 you’ll confirm your existing Ziptask password instead of creating a new one (or, if you only ever signed in with Google/Apple, you’ll set a password). You end up signed in to your new company workspace and can still switch back to the other.
Already own an account → the form won’t create a second one; you’ll get an email telling you to sign in instead (which also keeps the form from being used to probe which emails are registered).

Logging in

Email and password Enter your registered email and password on the login page.

Google or Apple Click Continue with Google or Continue with Apple. If an account already exists with that email address, you are logged in and the provider is linked to your account automatically on first use. If no account exists, you’ll see “No Ziptask account found for this sign-in” — create one through onboarding on the web, or ask your administrator to invite you.

Using a Google/Apple email that differs from your account email? Automatic linking only matches on email, so it won’t find your account. Sign in with your email + password, then connect the provider from Profile → Security → Connected accounts — after that, the social button signs you straight in. See Connected Accounts.

Accepting a team invite via Google or Apple

When you receive an invite email, click the link to open the accept-invite page. You can activate your account with a password or use Google or Apple Sign In.

If you use Google or Apple, the email address from your sign-in must exactly match the address the invite was sent to. If they don’t match, you’ll see an error explaining which address the invite was for — sign in with that address or set a password instead.

On success, your access is activated immediately and you are taken directly into the app.

Forgot password

Go to Forgot Password from the login page and enter your email address.

Email/password account — a reset link is sent to your inbox. The link expires after a short period; request a new one if it lapses.
Google or Apple account (no password set) — no reset email is sent. Instead, the page displays which provider you used (“You signed in with Google. Use Google to access your account.”). Return to the login page and use that provider.
Unknown email — no email is sent and no error is shown (so the form can’t be used to check which email addresses have accounts). Double-check the address and try again.

Disabled accounts

If an admin has deactivated your account, logging in with any method (email/password, Google, or Apple) will fail with a message stating your account has been disabled. Contact your account admin to have it reactivated.

Contacting support before signing in

A Contact Support link appears at the bottom of both the login and create account pages. Clicking it opens a form where anyone — including users who are locked out — can send a message to the Ziptask support team without needing to be logged in. The form requires an email address and a message; a name is optional.

Support notes

“I can’t log in with Google but I have a password account” — the first Google sign-in with a matching email automatically links the provider. Ask the user to try again; if it fails, check whether the account’s email is verified.
“My invite link says it’s invalid” — invite links don’t expire, but check that the user is opening the original email link and not a forwarded or copy-pasted version with a broken URL. Use Resend Invite from the Members page to send a fresh link.
“I used Apple Sign In and now I can’t find my account” — Apple allows users to hide their real email behind a relay address. If the user signed up with a relay address, that relay address is their account email. Ask them to check Apple ID settings → Apps using Apple ID to see what address was used.
“I see a raw error page after Google/Apple sign-in” — this shouldn’t normally happen; the user should always land on a friendly error page. If a user hits a raw error, capture the steps they took and escalate to the Ziptask team.
“I can’t create an account on my iPhone/iPad” — this is expected. The iOS app is sign-in only; new accounts must be created on the web (or the Android app). Direct the user to sign up on the website, then sign in on iOS. (The in-app messaging intentionally avoids pointing to the website, per Apple’s rules; guide them to the web yourself when assisting.)
“I tapped Continue with Google/Apple and it says no account was found” — Google/Apple are sign-in only; they don’t create accounts on any platform. The person needs to either complete onboarding on the web to create an account, or be invited by an existing admin (then they can use Google/Apple to accept and sign in). The message now also points them to onboard their company from the link below the sign-in form.
“Continue with Google says it isn’t available on this device” (Android) — Google Sign In on Android needs Google Play Services. On phones without it — de-Googled custom ROMs (GrapheneOS, CalyxOS), microG, or where Play Services is disabled/absent — the app can’t use Google and shows “Google sign-in isn’t available on this device.” This is a limitation of the device, not a Ziptask bug. Have them sign in with their email and password instead, or onboard their company from the link below the form. Email works on every device.
“I didn’t get my setup email” — onboarding links are sent on signup and expire after 72 hours. Have them re-enter their details on the signup page to resend. Check spam. If they already own an account (they’re the ROOT/owner of one), they’ll instead receive a “you already have an account — sign in” email and no link.
“It’s asking for my password during onboarding, not letting me create one” — expected when that email is already a Ziptask login (e.g. they’re a member of another company). To create their own company account they confirm their existing password. If they only ever used Google/Apple, they’ll be asked to create a password instead. If they get “Incorrect password,” they’re entering the wrong one for their existing Ziptask login (Forgot Password works to reset it).
“I’m a member of another company but can’t make my own account” — they can, as long as they don’t already own one. They onboard on the web with the same email and confirm their existing password; they’ll land in their new workspace and can switch between accounts.