Sign In & Account Creation
Overview
Ziptask supports three ways to authenticate: email and password, Google Sign In, and Apple Sign In. All three can be used to create a new account or to log in to an existing one. Google and Apple Sign In skip email verification — the provider has already verified the address.
Creating an account
Go to the registration page and choose your preferred method.
Email and password Enter your name, email, and a password. Ziptask sends a verification email — click the link before logging in.
Google Sign In Click Sign up with Google and complete the Google prompt. Your account is created immediately with no verification step.
Apple Sign In Click Sign up with Apple and complete the Apple prompt. On iOS the native Sign in with Apple sheet is used. On the web, Apple requires a registered HTTPS domain, so this works on staging and production but not on a local dev build.
Logging in
Email and password Enter your registered email and password on the login page.
Google or Apple Click Continue with Google or Continue with Apple. If an account already exists with that email address, you are logged in and the provider is linked to your account. No separate “connect account” step is needed — the link happens automatically on the first OAuth sign-in.
Accepting a team invite via Google or Apple
When you receive an invite email, click the link to open the accept-invite page. You can activate your account with a password or use Google or Apple Sign In.
If you use Google or Apple, the email address from your sign-in must exactly match the address the invite was sent to. If they don’t match, you’ll see an error explaining which address the invite was for — sign in with that address or set a password instead.
On success, your membership is activated immediately and you are taken directly into the app.
Forgot password
Go to Forgot Password from the login page and enter your email address.
- Email/password account — a reset link is sent to your inbox. The link expires after a short period; request a new one if it lapses.
- Google or Apple account (no password set) — no reset email is sent. Instead, the page displays which provider you used (“You signed in with Google. Use Google to access your account.”). Return to the login page and use that provider.
- Unknown email — no email is sent and no error is shown (to prevent user enumeration). Double-check the address and try again.
Disabled accounts
If an admin has deactivated your account, logging in with any method (email/password, Google, or Apple) will fail with a message stating your account has been disabled. Contact your account admin to have it reactivated.
Contacting support before signing in
A Contact Support link appears at the bottom of both the login and create account pages. Clicking it opens a form where anyone — including users who are locked out — can send a message to the Ziptask support team without needing to be logged in. The form requires an email address and a message; a name is optional.
Support notes
- “I can’t log in with Google but I have a password account” — the first Google sign-in with a matching email automatically links the provider. Ask the user to try again; if it fails, check whether the account’s email is verified.
- “My invite link says it’s invalid” — invite links don’t expire, but check that the user is opening the original email link and not a forwarded or copy-pasted version with a broken URL. Use Resend Invite from the Members page to send a fresh link.
- “I used Apple Sign In and now I can’t find my account” — Apple allows users to hide their real email behind a relay address. If the user signed up with a relay address, that relay address is their account email. Ask them to check Apple ID settings → Apps using Apple ID to see what address was used.
- “I see a raw error page after Google/Apple sign-in” — this should not happen in production; errors are caught and the user is redirected to a friendly error page. If it does occur, check server logs for the OAuth callback.